Role and responsibility of executives in a lean/agile transition

1) Choose internal change agents carefully

Positive mind and change oriented
Sense of urgency
Capacity for reflection
Working level experience in software development
Transition team covers different project roles and organizational units
Involve line management
Involve product management / business people
Involve process / Quality Management early

2) Be sponsor to the transition team

Give your vision, or agree explicitly to vision and mission of the transition team.
Tell them what the constraints are.
Be interested in plans and results.
Read at least one good book on agile yourself that does not look like a Scrum Bible, but something explaining what may work and why.
Do not expect to have NO impact on project time lines, this is just wishful thinking.
Give a reasonable budget based on estimates of the transition team.
Do not tell them how to make the transition. Rather be able to discuss organizational changes on their request.
Let the team choose external consultants, but ask these people a couple of tough questions before you contract them.

3) Take care about trust in your organization

Do you, and do your middle managers trust your teams to get their job done? This is an essential part of any lean/agile transition.
If you are still not there, expect transparency to grow at the project team level, but you have to inspire trust from the management level. You need to start! You need to express trust to your teams and act accordingly yourself.

Be a role model in applying transpararency – it is needed top-down as urgently as bottom-up.

4) Do not combine a lean/agile transition with negative measures

Especially, do not try to reduce headcount. This is directly counterproductive to encouraging people to share their knowledge.

5) Foster a learning organization

Expect your organization to be on a learning journey for more than the transition lasts. The agile principles expect you to hire the best people, and give them the environment so they can be productive. In traditional hierarchical companies, often people need to learn to learn again. And often the environment consists of crappy old tools that make them slow. You may have tons of legacy code without automated tests. They will not magically disappear at the agile transition. The teams have to learn and improve a lot until they will really feel agile.
You will see improvements very soon, but this is not the end of your journey.

6) Look for opportunities to benchmark your transition with others

As executive you should use your connections with your colleagues from other companies for exchanging with them and creating opportunities for the transition teams and different project roles for comparing and exchanging experience so that you all learn more quickly.

Great places to work: learning from SEMCO

A couple of weeks ago in Karmakonsum, a German blog for eco fair life style and economy, I came across Ricardo Semler and SEMCO – the incredibly successful Brazilian company that is directed mostly by its workers and employees since the 1980es. How did I not discover it earlier? Now that I have read Semler´s book „Maverick“ from 1993, I have found a lot of good things to learn for companies who want to get really agile and lean beyond software development departments.

At SEMCO they have proven it is possible to get rid of basically all kind of bureaucracy, if you start treating your employees as adults.
Written down process manuals are replaced by common sense, expanded knowledge, plus motivation to do your work in the best possible way to make your company succeed. Control and the needed to ask for permission for all kind of small things can be reduced to a minimum, from travel expenses to lunch invitations – if you just ask everybody to employ common sense, and have transparency on the numbers. Transparency is an important part of the SEMCO miracle. All employees and workers have full knowledge of revenue and expenses. This allows them to take meaningful decisions in factory committees, about what to change to get more efficient and make the customers happier. They are also fixing their own wages and hiring their managers. Hey, managers, getting scared now?

Of course such a company also needs leaders. But being leader there is not a question of status and privileges. They do not expect big personal offices and secretaries, but are just full of new ideas and ask nasty questions.

One important human organization principle that the company leaders adopted is keeping the units small: one plant or sub-company should not be bigger than 150 people. Pretty interesting, that Dave Snowdon gave the same number in his ALE2011 keynote asan evolution-built-in human constant for the size of a group a human will be able to identify with.

Democracy and open communication define the SEMCO identity rather than saying they agree in this or that business. There is a lot we can learn from them, if we are brave and fearless. Starting at a huge company may not be as easy, as there are politics around on many levels, and dragons.
What seems more promising to me is starting at a small or mid sized company, where the existing amount of process is not so overwhelming. First I would inspire lean and Agile principles. Software developers are often open to democratic principles, and shop floor workers often already know and apply a few lean methods nowadays. If we then start to engage teams of software and hardware developers, scientists, workers and sales people in how to build better products for the customers, our how to make design or production more efficient, they will sparkle with new ideas.
As people are learning together and get a broader view on the company’s goals and the boundary conditions, they can make good improvement proposals. Then step by step some of them will learn to see the whole, at least to have a bigger interest in the company’s business, and feel responsible for making their work more efficient.

Another book I have read recently is „Delivering Happiness“ from Tony Hsieh, which will get its own blog post: learning how to really, really have company values and use them in daily life.

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